Using 9-1-1

Using 9-1-1

What does 9-1-1 ask when you call?

Location and nearest cross street of the incident. This allows dispatchers to provide responders to find you in the quickest and most efficient manner.

Type of problem. This allows the dispatcher to determine if you are in need of police, fire or medical attention and to get you the best response in the quickest amount of time possible.

Name of caller. This allows the dispatcher to provide responders a contact person's name for when they arrive on scene.

Phone number of caller. This allows the dispatcher a number to call back in the event the conversation is disconnected and vital information still needs to be retrieved.

When the incident occured. This allows the dispatcher to properly prioritize calls for the quickest and most efficient response.

Number of vehicles involved (if applicable). This allows the dispatcher to send the appropriate number of responding emergency personnel. It also helps the dispatcher determine other available resources that may be needed.

Anyone injured? Trapped? (if applicable) This also allows the dispatcher to send the appropriate number of responding emergency personnel. It also helps the dispatcher determine other available resources that may be needed.

Number of people involved. Again, this allows the dispatcher to send the appropriate number of responding emergency personnel. It also helps the dispatcher determine other available resources that may be needed. It is also essential in helping the dispatcher prioritize the call.

Why do I have to give my address and phone number? Doesn't the 9-1-1 computers give that information?

Our Enhanced 9-1-1 (e911) equipment does provide a great deal of information for 9-1-1 dispatchers. This information is provided with the assistance of the local telephone companies. As with any computer system, errors in data processing can occur, making it essential for the 9-1-1 dispatcher to always verify the callers information each time they call.

It is also important to remember that an incident does not always occur where the caller is at, thus 9-1-1 dispatchers must verify exactly where the emergency responders need to go. There are also times when callers have moved, but kept their phone numbers. 9-1-1 dispatchers need to verify that all information is correct should a caller need help but is unable to communicate with the dispatcher.

Tuscola County