Emergency Medical Dispatch

Emergency Medical Dispatch

What Is Emergency Medical Dispatch?

Emergency Medical Dispatch (EMD) is defined as the reception and management of requests for emergency medical assistance in an EMS system. EMD is the standard of care in the United States and the United Kingdom and has prompted many other countries to adopt it as the international standard of care and practice. Emergency Medical Dispatchers (EMDs) are personnel that are specifically trained and certified in interrogation techniques, pre-arrival instructions and call prioritization with a minimum of 24 hours of training. The training includes, but is not limited to techniques of airway and bleeding control, CPR, Heimlich manuever and childbirth.

Emergency Medical Dispatchers (EMDs) are recognized as the spearhead of the emergency medical services team. They are often referred to as the 'first, first responders' since they are generally the first to be aware of a medical emergency. EMDs know what to do and how to help in their own special way and are specially trained to effectively eliminate any time gaps in providing emergency instructions to patients.

Prior to the advent of the EMD concept, much of the information gathered by dispatchers was unclear, incomplete and distorted. Emergency medical dispatching provides the capability of focusing clearly on each situation, eliminating inconsistency and vagueness through a precise, standardized form of questioning known as Medical Priority Dispatch. Tuscola County 9-1-1 has the ability to utilize the Medical Priority Dispatch system in a computerized format or with a manual format. This system is designed to draw the EMD through a predicatable, repeatable and verifiable process which means every caller can rely on consistent assessment and EMS dispatching. This means that patients will receive the same level of assistance sent to other, similar situations.

It is important to note that Emergency Medical Dispatchers (EMDs) are not physicians, nurses or paramedics. They cannot offer medical advice or give treatment recommendations.

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